At Pro Teeth Guard, we want customers to experience complete comfort and satisfaction. We believe that the custom night guards we create are the best in the industry. We'll do everything we can to make sure you're satisfied and we stand behind our promise. If you receive your night guard and you're not satisfied for any reason, please contact us. We do offer night guard adjustments free of charge (free shipping included).
All our night guards are covered under warranty. If you grind through,crack or break your night guard during use within the warranty period, we will replace your night guard free of charge. The soft, hybrid and hard night guards are covered under a 1 year warranty. The ultra thin night guard is covered under a 6 month warranty. All warrantees are valid from date the initial completed night guard is sent to the customer. Contact us either by phone or email if you are in need of a warranty replacement. We will send you the necessary forms and postage to send back the damaged night guard. The damaged and or cracked night guard must be returned to qualify for a replacement under warranty.
Not covered under warranty:
At any point within 60 days of receiving your night guard, if you are not completely satisfied with the comfort or fit, a 110% refund (that's what you paid PLUS and additional 10% of the purchase price, after discounts and excluding taxes & shipping) will be issued upon your request. You will return your night guard to our dental lab using a prepaid postage label and once we receive the returned package, the refund will be granted. Refunds are usually processed within 1 or 2 business days after receiving the returned package.
If you need to return an item, simply contact us with your order number from the email account you used to make the order.
With our commitment to your satisfaction and our 110% Money Back Guarantee, you can rest assured when you make a purchase at ProTeethGuard.com.