Your 100% Satisfaction is Our Goal
At Pro Teeth Guard, we want customers to experience complete comfort and satisfaction. We believe that the custom night guards we create are the best in the industry. We'll do everything we can to make sure you're satisfied and we stand behind our promise.
The 110% Money Back Guarantee
At any point within 60 days of receiving your night guard, if you are not completely satisfied with the comfort or fit, a 110% refund (that's what you paid PLUS an additional 10% of the purchase price, after discounts and excluding taxes & shipping) will be issued upon your request. You will return your night guard to our dental lab using a prepaid postage label and once we receive the returned package, the refund will be granted. Refunds are usually processed within 1 or 2 business days after receiving the returned package. Note: if you cancel your order anytime during the impression and night guard creation process (i.e. without receiving a completed night guard), a 100% refund will be granted upon request.
If you need to return an item, simply contact us with your order number from the email account you used to make the order.
We're committed to delivering a perfectly fitting mouth guard to you. If your guard isn't 100% comfortable, please contact us within 60 days of receiving your guard, and we'll make any necessary adjustments free of charge (free shipping included!). After 60 days, free adjustments are not available, however your guard is still covered under warranty as described below.
All our night guards are covered under warranty. If you grind through, crack or break your night guard during use within the warranty period, we will replace your night guard free of charge. Each purchase is eligible for one free warranty replacement. The soft, hybrid and hard night guards are covered under a 1 year warranty. The ultra thin day guard is covered under a 6 month warranty. All warranties are valid from date the initial completed night guard is sent to the customer. Contact us either by phone or email if you are in need of a warranty replacement. We will send you the necessary forms and postage to send back the damaged night guard. The damaged and/or cracked night guard must be returned to qualify for a replacement under warranty.
Not covered under warranty:
- Warranty is void if there are personal and or dental adjustments made to the night guard
- Warranty is void if dental work is done after sending in your teeth impressions
- Damage made by dogs to the night guard
- Threw away/Lost or misplaced night guard
- Water damage from boiling your night guard - Click here to view our cleaning instructions
With our commitment to your satisfaction and our 110% Money Back Guarantee, you can rest assured when you make a purchase at ProTeethGuard.com.